CHICAGO, August 21, 2024 — The ÌÀÍ·Ìõ (ÌÀÍ·Ìõ) is pleased to announce Mr. Ken Zenger’s promotion to Associate Vice President of Digital Experience Technology Architecture and Operations. In his new role, Zenger will oversee the technology that powers the ÌÀÍ·Ìõ's expanded digital ecosystem within the Customer Engagement Group, driving the creation of exceptional digital experiences for members and stakeholders.
“Today’s world thrives on digital connectivity and the ÌÀÍ·Ìõ community is no exception,” said Raymond Cohlmia, D.D.S., Executive Director of the ÌÀÍ·Ìõ. “Ken’s leadership is pivotal to ushering in the ÌÀÍ·Ìõ of the future that connects members to personalized experiences that deliver unmatched value in the palm of their hands.”
In his previous ÌÀÍ·Ìõ role as Senior Director of Digital Member Experience and Agile Delivery, Zenger was instrumental in leading the ÌÀÍ·Ìõ’s digital transformation, optimizing the digital ecosystem, implementing strategic architecture solutions, and managing large-scale projects using Agile and traditional methodologies. He began his career at the ÌÀÍ·Ìõ in 2012 as a project manager.
“I am honored to step into this new role and look forward to shaping the ÌÀÍ·Ìõ’s digital journey further,” said Zenger. “As we expand and enhance our digital ecosystem, I am committed to using my experience and passion to deliver exceptional user experiences that align with the Association’s goals and enrich the lives of our members and stakeholders. Together, we are creating a future where technology not only meets but exceeds our expectations.”
Zenger earned his Master of Business Administration from Dominican University and a Bachelor of Arts in Film and Video from Columbia College of Chicago. In 2022 he received the Bernard J. Conway Award for his outstanding commitment to the dental profession.